HELP


CUSTOMER SERVICE

Call: +44 7916 324 623
 

HOW TO RETURN AN ITEM

Please include a note specifying whether 
you intend to return or exchange.

Mail your product(s) to:

Borough England
Field House, Hollins Lane, Forton, Preston PR3 0AB

 

FAQ

I have placed an order, how long does it take to make and dispatch?

Every product is made to order by hand in England. Items usually take around 4 Weeks to manufacture, once made orders are shipped within 1–3 business days. Good things are worth waiting for.

If you have an further questions about your order, feel free to get in touch hello@borough.cc.

What shipping methods do you use?

For all UK orders 
we offer FREE Delivery, using UK courier services and Royal Mail. This is a signed for delivery service that we trust. A tracking number for your order will be sent to your email, along with a delivery times on the morning of delivery. A signature is required, if no one is available to sign for delivery your order will be returned to your local sorting office for collection or redelivery. 

MAINLAND EUROPE DELIVERY £10.00
We offer Mainland European delivery, which costs £10 per order and normally takes 3-5 days to arrive. Shipping does not include any import duties or local taxes, for which the recipient is responsible. Mainland Europe includes the following countries: France, Germany, Italy, Spain, Belgium, Austria, Netherlands, Portugal, Luxemburg, Denmark, Switzerland and Ireland.

INTERNATIONAL DELIVERY FROM £20.00
Where else do you ship? Most addresses outside Europe, which costs between £20-40 per order and can take up to 10 days to arrive. Costs to Canada and the U.S.A are fixed at £25. Shipping does not include any local import duties or local taxes, for which the recipient is responsible.


Email hello@borough.cc if you’re having trouble placing an order.


How long does it take for a refund to go through?


We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.

Do you take custom orders?


We are unable to make custom pieces for individuals most of the time, however we can accommodate special projects with larger quantities. Email hello@borough.cc for more information.

Where can I purchase your products?

Online and with our selected stockists, all are listed under “stockists” on the website.

How do I become a stockist?


If you would like to be considered, please email hello@borough.cc. Please include a link to your website, other brands carried, pictures of your store and your “wish list”. We will review your store and respond within 1–3 days.

What if I’m experiencing issues with your website?

If you are having trouble checking out or other website issues please call us on: +44 7916 324 623 or email us at hello@borough.cc. We will respond to you as quickly as possible. Make sure your browser is up to date before contacting Borough. Thanks

Do you accept intern/job applications?

Thanks for your interest! 
We normally only hire based only on personal recommendations. We will not review any submissions.

 

Press inquiries?


For all press inquiries, please contact hello@borough.cc.

 

TERMS & CONDITIONS

SHIPPING & DELIVERY

Shipping hours are: Monday–Friday, 9am–5pm UK time.

All orders are shipped in the order they are received.

Shipping fees are non-refundable.

Every shipping rate is calculated by weight of the product and the delivery address.

Once your order leaves Borough, it is out of our control. For questions and concerns about shipping, please contact the carrier.

Borough will not be responsible for any items lost during shipping.

RETURNS & REPLACEMENTS

Merchandise that has been used or altered will not be accepted for return or exchange.

Returns and exchanges will be accepted within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information.

All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier.

We do not reimburse shipping costs.

Your account will be refunded within 3–10 days of receipt of your item.

 

PRIVACY & SECURITY

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.


Any of the information we collect from you may be used in one of the following ways:

To personalise your experience

Your information helps us to better respond to your individual needs

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested

To send periodic emails

The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email